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“The register of oppositions is a flop, half of the members still receive calls from the call centers”


The register of oppositions ? A flop, or almost. Codacons denounced this, claiming that about half of the subscribers would continue to receive telemarketing calls . In part, it could be explained by the fact that the register is not yet fully operational, so much so that many operators have not yet registered themselves on the official platform.

But not only. The problem has several causes. The first and most trivial is that the register of oppositions does not allow a refusal to perpetual telemarketing, but merely certifies that at a certain date the user has decided not to receive any more commercial proposals by telephone. Too bad that if the same user, at a later date, provides the authorization to process his data, it is the latter will – perhaps given unwisely – that takes precedence. In short, it would be enough to flag the wrong box while registering on a website to re-authorize the call centers to call us.

The other problem – more serious because it affects everyone and because it is currently unsolvable – is that the law applies exclusively to call centers based in Italy, while it does not apply to call centers based abroad . Between Albania, the United Kingdom and so on there are many and, needless to say, after the entry into force of the register of oppositions they are destined to multiply over time.

And all this to be good, that is, imagining a fairy world where call centers are limited to obeying the law without illegally harassing users. In the real world there are tricks, which are systematically used by some pirate call centers to circumvent the register: there are operators not registered with the Roc , for example, but also call centers that use software to generate a large number of disposable numbers , not traceable and therefore able to protect the operator from sanctions.

The Codacons has documented everything in a dossier, which has already been delivered to the Guarantor. Curiously, the folder is also concerned with drawing up a small ranking of annoyances: 30% of unwanted calls come from telephone companies, followed by electricity and gas, with 29.2%, and therefore, with 25%, the companies that offer online trading services.



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