Virgilio and Libero: users will be entitled to refreshments, they will soon be contacted by email
Virgilio and Libero: users will be entitled to refreshments, they will soon be contacted by email.
ItaliaOnLine has announced that Libero and Virgilio users will be entitled to refreshment for the inefficiencies that knocked out the two email services.
Italiaonline has announced that refreshments are about to arrive for users affected by the disservice of the Libero and Virgilio emails, which officially ended a few days ago. The modalities of these refreshments will be communicated directly via email in the next few days and will not be of the same amount for all users: they will depend on the subscribed services.
Furthermore, the company recalled that the various assistance channels are still available, including a toll-free number and FAQ pages, to provide technical support to all Virgilio and Libero users . The email downtime began on the night of January 22nd and ended on January 28th. After an initial moment of uncertainty – a period in which the hypothesis of a cyber attack had spread -, Italia online explained that the cause was linked to a new external supplier.
During this period, the toll-free number was upgraded to handle user calls. Today, several users have once again reported some disservices to Libero Mail , while in recent days consumer associations, including Codacons, have threatened the possibility of organizing a class action against ItaliaOnLine.
